In Store Policies
IN-STORE RETURN POLICY
No cash or credit card refunds. All sales are final.
ONLINE RETURN POLICY
Please review prior to purchase.
No returns, exchanges or cancellations on any orders. All sales are final. By checking the “I agree with the online sales policy” button and submitting your order you agree to these terms and conditions.
Shopping Requests, Shopping Party Size, Children, Strollers and Car Seats
To protect our dresses, we appreciate you keeping all food, candies, and beverages outside of the prom and bridal departments.
For everyone's safety, comfort, and enjoyment during this special shopping experience for you and all our other guests, we ask that a maximum of four (4) people accompany the shopper in the bridal/ prom / homecoming department(s) at a time.
Children and infants get very impatient during the shopping process which can make everyone stressed, so for your shopping experience to be the most pleasant, we recommend you make other arrangements for children so you can enjoy your day of shopping undistracted. If that is not possible, we require that all infants, toddlers and children be kept close to you at all times to keep everyone safe.
Additional guests and children are welcome to visit our country store and diner area (attached to our bridal and prom store) and take turns checking in on your shopping progress.
It can get very crowded at Universe, so when we do get busy in the store, we may ask you to place your strollers and car seats in our designated areas to keep our walkways and aisles clear for all of our guests.
Thank you so much for understanding.