Online Sales Policy
ONLINE RETURN POLICY
Please review prior to purchase.
No returns, exchanges or cancellations on any orders. All sales are final. By checking the “I agree with the online sales policy” button and submitting your order you agree to these terms and conditions.
Orders will be shipped only to the verified billing address of the credit card to protect the cardholder. If you need an order shipped to another address, please call the store and speak with an associate - 740-545-5005.
We can only ship within the Continental United States.
IN-STORE RETURN POLICY
No cash or credit card refunds. All sales are final.
All sales are final. No refunds, exchanges or cancellations. Universe is not responsible for cancelled events due to natural disasters, pandemics, or any other reason for a canceled event.
Universe does not take returns, give refunds, or return deposit refunds - after putting a dress on layaway, beginning a build to order toward an order, ordering, or purchasing your dress at Universe Bridal & Prom (even if you find another dress elsewhere, changes to your event date, or for any other reason).
It is agreed that if I do not accept and pay in full for the merchandise covered by this agreement in accordance with the terms thereof, any payments made on the account may be retained by Universe Bride & Prom as compensation to them for storage charges, cost of insurance, expense and depreciation of the merchandise held. It is further agreed that no title to this merchandise shall vest in me until I have paid for the same in full accordance with the terms of this agreement. A deposit is required before ordering. We are not responsible for sizes or fabric dye variation. While every attempt is made to standardize these shades, it is technically impossible to guarantee identical color matches throughout the season. We are not responsible for delays in shipping by the manufacturer. Alterations are not included. All merchandise must be picked up and paid in full prior to the wear date stated above and prior to leaving our store. Any merchandise not picked up on or before the wear date becomes the property of Universe Bride & Prom. If Universe Bride & Prom is unable to order your dress, your deposit will be refunded. We do not accept checks for the final payment. All dresses must be paid in full prior to leaving the store for having any alterations/seamstress work done.
Universe is not responsible for damages to dresses once they leave the store. Please be careful with your dress! Formal dress materials are delicate and care must be taken to not step on the dress, pull at the sequins, get it wet, snag, drag dress on ground, clean/dry clean (see care instructions) or any other way your dress may be damaged - Universe is not responsible for any damages once dress leaves the store.
For bridal gown layaways a monthly payment is required. For Prom, homecoming or other special occasion layaways a payment is required every two weeks.